Privacy policy

1. Scope

This policy applies to visits to our website and information you voluntarily submit—including contact forms—unless a separate engagement letter or representation agreement expressly states otherwise regarding client files already in litigation or privileged contexts.

2. Categories of information

• Contact and intake inputs. Name, telephone, email address, mailing or loss location descriptors, ZIP, loss category selection, timestamps, SMS consent checkbox state, honeypot fields for bot deterrence (not relied on elsewhere), browser technical metadata ordinarily captured in server logs, and correspondence you initiate.
• Operational metadata. IP address, coarse geolocation inferred by infrastructure providers, approximate device/network details, referrer headers necessary for diagnostics, abuse prevention counters, TLS logs, deployment platform analytics if enabled.

3. How we use information

We use submissions to evaluate whether we may assist, schedule consultation, comply with insurer reporting expectations when you authorize us, deter fraud/spam/rate abuses, safeguard systems, comply with regulation, defend claims, satisfy accounting/bookkeeping necessities, analyze aggregate web performance internally, refine content without selling personal data as a commodity, and uphold Professional Service duties.

We do not sell “covered personal information” in the statutory sense deployed in certain state privacy regimes; inquire if you suspect otherwise for verification.

4. Electronic mail and transactional messaging

Contact requests may spawn email via our transactional provider to operations staff designated in configuration. Operational staff may coordinate telephonically respecting your selections. Maintain accurate contact pathways; spoofing/third-party interception risks reside partly outside Blackline PA’s perimeter—use diligence.

5. SMS (text messaging) & consent

If you check the SMS consent option and supply a wireless number we may initiate text correspondence consistent with disclosed purposes. Consent itself is unnecessary to request email contact. Frequency varies—reply STOP where supported to withdraw (record timing may persist for compliance); HELP obtains basic assistance cues. Charges from carriers may arise; we disclaim carrier billing nuances.

We align operational practices cognizant of TCPA contours; absolute guarantees about third-party aggregator behavior upstream cannot erase every compliance tail risk globally—coordinate concerns promptly.

See also our Terms of Service describing acceptable use tied to texting.

6. Disclosure to others

We may share information with indispensable subprocessors assisting deliverability/hosting/email (each subject to contractual constraints), governmental authorities compelled by lawful process proportionate necessity, successors in corporate transaction with continuity notice when feasible without compromising investigation, auditors (under confidentiality safeguards), counterpart insurers when mandated by lawful representation—you authorize narrower flows until explicit representation executed.

7. Retention

Intake transcripts and operational logs endure per business requirements, DFS expectations, underwriting obligations, statutes of limitation for fee/adjusting disputes—often multi-year—even if deletion requested earlier when conflict may remain latent. Derivative sanitized analytics may dwell longer anonymously.

8. Security

We implement proportionate safeguards (TLS transit, segmented environments, disciplined least-privilege)—no architecture prevents every intrusion; escalate suspected incidents quickly referencing incident references we supply if activating formal representation.

9. Your choices & rights

Residents of jurisdictions awarding privacy rights (Florida among evolving landscapes) may request access/delete/correct/export subject to carve-outs preserving claims/defense equities. Responses require identity verification—we may withhold partial categories where exceptions apply. Arbitration or venue provisions in eventual representation agreements govern certain disputes—not this introductory policy exclusively.

You may withhold optional SMS consent entirely while still emailing us.

10. Changes

Modifications post with updated revision date above. Continuing use after conspicuous posting signifies acceptance materially regarding site interactions—not necessarily silent amendment to signed engagements.

11. Contact

Questions about this Privacy Policy—not claim strategy—route through the contact channels published on the site intake form.